Expert System

The expert system is considered to be a system that answers questions that normally people would call on a expect to answer. They are most commonly used in public domain, The main reason that expert systems are involved are because humans are never 100 percent confident with their answers. In order to be sure, expert systems had to be created to offset the difference. There are a couple of methods that the expert system uses to gather his results. The sequence of steps that it takes to gather these results changes with each new problem. They also have the ability to produce many values. Also, instead of applying different techniques to gain results, they apply specific knowledge's. This tells us that humans do not process their information and that they possess different knowledge.

Some of the advantages of the expert system include the fact that it provides consistent answers for repetitive decisions and tasks, it is also able to hold and maintain significant amounts of information and it it always remembers to asks the questions that we sometimes forget to.

The only disadvantage is that it is unable to change with the environment.

Group Editing In Enterprise 2.0

Group Editing is one of the different tools that Enterprise 2.0 uses. It helps make Enterprise 2.0 so valuable to businesses. It also serves as the center of the Enterprise 2.0 bull's-eye. Group editing is the ability of a diverse set of people to collaborate on a single, centrally stored work product. The name basically explains itself. It will eventually feel like today's individual knowledge work .
The reason behind group editing being in the center is because of the closely tied collaborators. Most of the group editing environments are closed. This means that nobody outside their group has access to the information produced and therefore cannot add or edit the information. Of course, there are some valid reasons to why their environments are kept closed. The main reasons would be security and confidentiality which both are completely understandable because some of the information produced a lot of businesses would like to keep to themselves.
This leads to a couple of the disadvantages. First, the information produced cannot be searched for, tagged or linked so it would not be useful to anybody outside of the group. Secondly, is that it is impossible for outsiders to contribute any useful information. According to the Groundswell, some of a company's best information comes from the outside. Although group editing is so much useful to an organization, it also block the chance of receiving valuable contributions from the outer rings of the bull's-eye.

Examples of Neural Networks

A neural network is considered a powerful tool that lets you compute input and output relationships.



There are a couple different examples of neural networks. Neural Networks have been used to assist voice recognition. as well as in the general science area. One company called a neurosolutions they use neural networks in everyday procedures. They have used neural networks applications in the medical field where they have determined the amount of time that it could take for a patient to recover from the a certain treatment

Groundswell and the everyday life

When most people think of Groundswell, they associate it with something new to learn. Many do not know that they are already incorporating the groundswell in their everyday activities. Groundswell is based entiredly on relationships. Most people use the groundswell technology and they don't even know it. It places the company and the customer together as one. Groundswell involves everybody in the community. Person to person activity is really crucial. Companies must be ready to connect to customers they never met before in order to figure what they want. This also helps build long-term loyalties that will help your company out in the future. Companies need these connections to assist with their startegy They can make groundswell a key resource in their business.

Customer Service

When a customer purchases a particular product, when he or she has a problem with that product, the first group that is contacted is customer service or some kind of support that is available for that product. Sometimes supporting a customer can be a burden for the company. It can cause the company lots of time and a loss of profit for the loss of time spent. Usually customers only call the company when something is going wrong. Every company tries to avoid situations like this. Many companies have spent millions of dollars funding these call centers that are used to help these customers. Now companies have realized that they can now provide online support and send their customers to the web instead. This started in the late 1990s as more and more companies started to follow this trend. This way the company and the customer can both benefit. The company will save money by switching to this method. More information can be posted so that the company can save it resources. The customers are able to get the information at any time of the day without having having to rely on the company. Companies can set up forums which consist of articles that answer common problems to that problems. This also saves the customer some time because he or she doesn't have to spend a lot of time on the phone following the prompts to get to a representative. Sometimes you can be on the phone forever for just one simple answer.

Officemax Reviews

Just recently, OfficeMax, the company that I work for just created a tool on their website that allows customers to give ratings on products and services in a particular store. It was somethings that they always had but they did not have a site formatted for this types of user comments. Something like this would really benefit us because it would help us to figure out what product works and which isn't so good. According to a customer that I was helping yesterday, it allows the user to create a profile and lets them submit all their products (the ones that they would like to write a review on) and lets them rate with a 1 to 10 scale for each category. It also lets the user comment on the service provided at that store A new improvement that definitely improve the product selection and the services provided at each location.

Social Networks

Another technology that the Groundswell uses in establishing relationships is the use of social networks. There are several different networks available for use but the two primary ones are Facebook and Myspace. Behind blogs, social networks are the next most popular technology with the groundswell. These social networks are important in helping the user create relations and it also helps them maintain the relationship that have build. One in every four Americans visit a social networking site each day. I think that fact is pretty accurate. I find myself spending a lot time on Facebook, at least a couple of hours each day. Facebook and Myspace, users have opportunity to create a profile and then use that to add different people to their network of friends. There are also many applications that Facebook has added to increase the interaction between the users. Even companies are also using these sites to keep up with their customer base and to send out important information to their clients. The only downfall to the networks is that they suck up a lot of time by the users.

Blogs

In the 2nd Chapter of Groundswell, it discusses the different Groundswell methods that businesses use to communicate with their customer base. Even though Groundswell discusses the different technologies, it focuses on the relationships that these technologies creates. The first technology that they discuss is personal blogs. It describes blogs as being an online journal for all kinds of entries. A lot of people use this to write about personal thoughts or they use it to reflect on different event that has took place. This technology is mostly used by the Groundswell. The only disadvantage to this technology is that there are no restrictions to this technology which allows people to say whatever they feel whether it be positive or negative Consumers blog about things that were purchased and then other people who are looking into purchasing the same item usually go online to read the reviews or to see what other people think before they make their purchase. This serves as an advantage to businesses these days because if the product gets good feed back then that could help them increase their sales of that item. Examples of blog would be sites like yahoo who has their own blog site. YouTube is also considered a blog site. With YouTube bloggers can upload videos which are also considered blogs as well. Blogging is considered one of the most used technologies of the Groundswell

Groundswell 1st Chapter

Well, I read the first chapter of Groundswell and it is actually not too bad. It goes on to explain what Groundswell is and why it is taking place. People rely on other people for information so this is why they turn to this method. There are many people who use Groundswell as a means of communication with other people. Communication is the main theme that the Groundswell method involves. A lot of people are wondering why Groundswell is taking place right now. There are a couple of reasons why. The first reason is one that I have already explained. People need a way to obtain information and Ground well serves that purpose. Another reason is technology. With technology changing so much, it is forces people to use Groundswell who normally would not. The last reason would be the emergence of online communities which have involved a lot of business these years.

Advantages of the Social Web

Many companies are taking advantage of many social networks on the web. There is a good reason why so many businesses use this to their advantage. Over 85% of all these world use some kind of network, whether it be facebook or myspace. These applications help businesses search for new employees or helps them connect with current employees. It also helps businesses comunicate with their customers. With more and more people connected to these online social networks, it makes it fairly easy to keep in touch. Another advantage for the company is that is gives them alternative methods to providing information for their employees as well as their clients. Besides printing flyers and communicating through email which both are still efficient, posting information on blog sites or on the social network page would increase the number of people that view the information. Like if they were advertising something at a special price for a limited time, posting it on a site would that would increase the sale of that item which in turn would increase the profits of that company I find myself always checking my facebook for all kinds of information. In my workplace we use face book as a means of connecting with our co-workers. It helps us get a better understanding of that person. In all, social networking can help a business gain knowledge and information that they would not have.

Happy Heart Day!!

Its Valentine's Day in the U.S. The most expensive holiday right behind Christmas. Everybody seems to have their own meaning of this day. A lot of people use this day to shower that special someone with gifts such as chocolate and roses. Some people use it to think about what they would do if they had that special someone. Others just see it as a regular day passing by. For me it means several things. My little sister is born on Valentine's Day so every February 14th is a celebration for my family. Also it means that my Mom's birthday is close by ( February 19th, 5 days away). Whatever meaning you choose to take for yourself. there is no way you forget the holiday. It only comes once a year. Happy Valentine's Day!

Competitve Advantage

Competitive advantage is considered the means by which a company continues to maintain profit while still sustaining a spot over their competitors. Competitive advantage happens when one company can provide the same services as another company except these services are fairly cheaper. There are certain ways that a business can have comparative advantage over one another. A company has to be prepared to change with the changing economy. Certain behavior that a business started with may not produce much profit in the future with the way things are changing. Consistency is good in a business but you have to remember to keep up the times. In the business field, you have work on delivering benefits that will prolong your business's life. In the market that we are in, there are many companies waiting for the opportunity to shed some light on them. Almost all businesses face some stiff competition against rivals
Cost Leadership is one area that distinguishes competitors from one another. A lot of the competition is based upon price. Another concern that separates business is the way they promote. The promotion of a business is very crucial in a business stand point. Its provides the business with advertisement and gives the customer something to remember the customer by. Just a couple of points that assist the business in gaining a edge over their rivals. Competitive advantage is very important.

Community Experience

There are several advantages with being a part of a community. While working in a community, you are going to have people that are 100 percent involved. Normally the amount of participation follows a 80/20 ratio. When working in a community, you have to recognize who is who in the community so that your community can be resourceful. A community has to have good connectivity so that ideas can get passed effectively.

Trust is another issue that is dealt with when working in a community. Trust acts as the foundation in the the community. Trust between people is indispensable as a means of acquiring things of value. We would never learn anything if we didn't trust the person giving us the information. If the trust is broken, then the community becomes useless. We lose cooperation when trust is broken and everyone in the community loses respect for each other.

Data Hierarchy

Data Hierarchy is important in a system. Data hierarchy is defined as a systematic organization of data. When data is recorded, it is very important that it becomes easy to access. In order for it to be organized, data hierarchy needs to maintained in the system. Knowledge management depends on organization. Data Hierarchy provides relationships between the data and other data that has been collected. Without data hierarchy, all the user has is just data in a random order. This makes it hard for the user to locate a piece of information in a field of data.

Wisdom matters the Most

When it comes to knowledge, having wisdom is very important. Wisdom comprises strategy or a particular method that is used to obtain the knowledge that is seeked. Wisdom helps us find understanding where there isn't any. It reveals questions that would not normally be asked without obtaining some form of wisdom. Wisdom is defined as the process that we use to discern or judge what is right and what is wrong. Wisdom matters most because it is a human state of mind. It can't come from any piece of equipment, it something that is accessed through the individual.

Wisdom gathers all the principles and turns it into understanding. With wisdom you can add that to raw data to make it more resourceful. It can turn something that may seem like nothing into a work of art.

"Wisdom is not a product of schooling but of the lifelong attempt to acquire it" Albert Einstein

One More Thing

I have always wondered how some people balance school and other agendas. Sometimes it can get so hectic with everything that is going on. I hate playing catch-up but that is usually what I end up doing. It has gotta get better than this.

Post Weekend

So far...long day, however last nite was longer. I spent most of the night working on some finance homework. I couldn't get much done at work. I have been somewhat lazy which is not good for me. Hopefully i can get some things done tonight.

Snow Day Blog

The weather has got me stuck in the house. So you guys will get another blog. They tried to call me in to work today. But the area that i live in is completely snowed in so I was not able to make it. My manager called me and told me that we still had people coming in to purchase some things. I guess the only person the snow is keeping in is myself. I guess if you really need something, you are going to find some way to go out and get it. You won't catch me out there slipping and sliding. But I am craving some tacos....we'll see

Hallmark Cards

In the Hallmark Cards article knowledge is considered of large value to their company. They compare knowledge to an electron because like it knowledge has value unless it is moved or exchanged. The value of knowledge is based on how efficiently it can move around the organization. The Hallmark organization is based on a community. Knowledge can spread better in a community. The communities are usually made of volunteers and invitees instead of assigned participants. This serves as an advantage for the company because with volunteers they can get many perspectives. This makes the company more diverse to different ideas. The Hallmark Idea Change is a good example because it lets the consumers know that their ideas are worth something.

Knowledge Economy

I do believe that we operate in a knowledge economy. Knowledge and Information go hand in hand. As a CIS major, this concept hits pretty close to home. You can gather infomation but with no knowledge, you have no idea of what to do with the information gathered. Knowledge brings people together to operate. Although it takes time fo people to gain insight on certain perspectives, it is a fact that people work best when placed in certain situations when they have to use their heads rather than their hands. Communications also plays a vital role in a knowledge economy because it helps knowledge pass between individuals. Ideas are valued more and more as we progress into this knowledge economy.